Your Polaris, Ski-Doo and Arctic Cat Dealer Can’t Void Your Warranty for Using Aftermarket Parts or Lubricants

As in the automotive market, original equipment manufacturers (OEMs) have introduced new snowmobiles, UTVs and other powersports equipment with advanced materials and new technologies. Prices have risen considerably the past 10 years, with snowmobiles selling for $14,000 and UTVs for more than $20,000.

Spending that kind of money on a piece of equipment you may only use a few months out of the year is big investment. Equipment manufactures know this and they put a lot of focus on warranties. In addition they want to sell their brand of parts and lubricants.

What is a Warranty?

The FTC (Federal Trade Commission) defines a warranty as a promise, often made by a manufacturer, to stand behind its product or to fix certain defects or malfunctions over a period of time. The warranty pays for any covered repairs or part replacements during the warranty period.

Feeling pressured?

While there’s nothing wrong with either of these points, there is something wrong when the dealership threatens to deny factory warranty coverage should you choose not to buy the OEM brand of parts or lubricants.

If it’s happened to you, it probably left a bad taste in your mouth, like the time you had a billing dispute with your cable provider or health insurance company. In each case, you probably felt like you were being squeezed by a company that had all the leverage.

Thankfully, in America, the FTC (via the Magnuson Moss Warranty Act) protects your freedom to choose the brand of parts and lubricants you think are best. The law applies to powersports equipment as well as cars and trucks. It also protects your right to extend oil-change intervals beyond what’s given in your owner’s manual without fear of voiding your factory warranty.

Only certain warranty work can be denied but only after they have proven the product use by the customer caused the failure.

Know that they cannot make any statement or put in writing that using non-OEM products can remotely effect your factory or manufacturer’s warranty protection. Should they ever state otherwise ask for them to show you or put it in writing.

Here are the key points to remember if you ever feel pressured by the OEM to use their brand of oil or parts to maintain your factory warranty.

U.S. Federal law

  • It is illegal to tie warranty coverage to whichever brand of parts or lubricants you use. Manufacturers that do so must provide the parts or lubricants free of charge.
  • You have the freedom to choose how you protect your vehicles and equipment, including extending drain intervals.
  • Manufacturers can’t deny warranty coverage without showing the aftermarket part or lubricant caused a failure.

If anyone tries to tell you differently, contact us at tech@amsoil.com or 715-399-TECH. We take action!!

Tips to avoid warranty issues

No one wants to file a warranty claim. It’s a hassle and can takes months to resolve. Here are a few tips to help smooth the process should you ever need to use your factory warranty.

  • Read your warranty. Yes, it’s legalese, but familiarizing yourself with the basics of the terms and what is and isn’t covered is worth your time.
  • Know the period of coverage. If your vehicle or piece of equipment acts up, have it looked at before the end of the warranty term.
  • Keep all service records and receipts, no matter who performs the service. Providing proof that you maintained your vehicle/equipment removes from the OEM an easy way to shirk responsibility.
  • Speak Up. If you think a dealer’s service adviser denied your warranty claim unfairly, ask to speak with a supervisor. If you still aren’t satisfied, contact the manufacturer or go to another dealer. Contacting your Attorney General, local consumer protection office or the FTC are also options.

Stronger products, stronger warranty

Like our products, the AMSOIL Limited Warranty is built with an extra measure of protection. While some other oil companies guarantee their products only until you reach a specified mileage, we don’t end our warranty coverage once you reach a specified number of miles.

We stand behind our products for as long as you use them.

Plus, AMSOIL products are Warranty Secure, keeping your factory warranty intact. They are high-performance replacements for vehicle manufacturer-branded products.

That’s one more reason we’ve earned the trust of hardcore enthusiasts across North America.

12Dec 2018
Thick Foam cleans glass better

Introducing the Three Newest AMSOIL Products Jamie Jarvi|Aug 08, 2018 1:28 PM AMSOIL is well-known for its products that protect the internal parts of an engine. But you may not know about our products that protect the outside of your vehicles and equipment, too. Hot on the heels of the revolutionary new SEVERE GEAR easy-pack, we’re excited […]

10Dec 2018
differential oil in a easy pack or squeeze pack

The New SEVERE GEAR Easy-Pack Enthusiasts pride themselves on finding their own solutions to tough problems. When there’s no manual, they roll up their sleeves and make it work. But even the most inventive gearhead inevitably throws down an oily rag and wonders why the process has to be so difficult. Changing gear lube is […]

10Dec 2018

Why Does Motor Oil Turn Black? John Baker|Oct 11, 2018 2:00 PM What causes black motor oil? And when your oil darkens does it mean it’s time to change it? Well, there are a couple of factors that can cause the former. Let’s dig in. Factors causing black motor oil Heat cycles naturally darken motor […]

10Dec 2018
Snowblower maintenance

Never Overlook This When Maintaining Your Snowblower John Baker|Nov 06, 2018 10:01 AM Thanksgiving day, 2016. While my family was gathered in my dining room, imbibing spirits and making merry, I was in the shed disassembling the carburetor on my snowblower, reeking of petroleum as rivers of gasoline flowed under my jacket cuffs and saturated […]

03Dec 2018
diesel gel recovery

Diesel Recovery Relaunches Temporarily unavailable over the summer as we explored new package options, AMSOIL Diesel Recovery relaunches in 30-oz. (887-ml) bottles (DRCQT) in the U.S. in late October. The new containers will be available in Canada (DRCQTC) when supplies of the existing container (DRCCNC) are exhausted. The 1-gallon (3.78-litre) bottles (DRC1G) and 55-gallon (208-litre) […]

03Dec 2018
Icy mornings can be fun

Prepare Your Vehicle for Winter Chris Sharon|Dec 18, 2017 9:19 AM Originally posted Nov. 11, 2016 With the worst of winter right around the corner, now is a good time to get your vehicle prepared for the worst. Being based in northern Wisconsin, we at AMSOIL talk a lot about how synthetic lubricants make life a little […]